Main Menu

See All Acoustic End-of-Line Test Systems See All DAQ and instruments See All Electroacoustics See All Software See All Transducers See All Vibration Testing Equipment See All Academy See All Resource Center See All Applications See All Industries See All Insights See All Services See All Support See All Our Business See All Our History See All Our Sustainability Commitment See All Global Presence

Main Menu

See All Actuators See All Combustion Engines See All Durability See All eDrive See All Production Testing Sensors See All Transmission & Gearboxes See All Turbo Charger See All Industrial electronics See All S&V Signal conditioner See All DAQ Systems See All Power Analyser See All S&V Hand-held devices See All High Precision and Calibration Systems See All Test Solutions See All nCode - Durability and Fatigue Analysis See All ReliaSoft - Reliability Analysis and Management See All Test Data Management See All DAQ Software See All Drivers & API See All Utility See All Vibration Control See All Acoustic See All Current / voltage See All Displacement See All Load Cells See All Pressure See All Strain Gauges See All Vibration See All Torque See All LDS Shaker Systems See All Vibration Controllers See All Power Amplifiers See All Accessories for Vibration Testing Equipment See All Training Courses See All Acoustics See All Asset & Process Monitoring See All Custom Sensors See All Data Acquisition & Analysis See All Durability & Fatigue See All Electric Power Testing See All NVH See All Reliability See All Smart Sensors See All Vibration See All Weighing See All Automotive & Ground Transportation See All Calibration See All Installation, Maintenance & Repair See All Support Brüel & Kjær See All Release Notes See All Compliance See All Our People

Main Menu

See All QuantumX See All LAN-XI See All SomatXR See All MGCplus See All CANHEAD See All Optical Interrogators See All GenHS See All API See All Microphone Cartridges See All Microphone Sets See All Microphone Pre-amplifiers See All Sound Sources See All Acoustic Calibrators See All Special Microphones See All Accessories for acoustic transducers See All Experimental testing See All Transducer Manufacturing (OEM) See All CCLD (IEPE) accelerometers See All Charge Accelerometers See All Rotating See All Non-rotating (calibration) See All Electroacoustics See All Noise Source Identification See All Environmental Noise See All Sound Power and Sound Pressure See All Noise Certification See All Industrial Process Control See All Structural Health Monitoring See All Electrical Devices Testing See All Electrical Systems Testing See All Grid Testing See All High-Voltage Testing See All Vibration Testing with Electrodynamic Shakers See All Structural Dynamics See All Machine Analysis and Diagnostics See All Dynamic Weighing See All Calibration Services for Transducers See All Calibration Services for Handheld Instruments See All Calibration Services for Instruments & DAQ See All On-Site Calibration See All Resources See All Software License Management

As part of HBK’s service program, HBK offers onsite support on the installation and commissioning of equipment for larger projects, and regular onsite visits with calibrations and maintenance checks of equipment. Standard equipment that is easy to ship back and forth is typically sent to the local service center for repair.


Original Spare Parts by Original Manufacturer

Instruments, DAQ systems and other measurement equipment are repaired at HBK Service Centers. Products are repaired with original spare parts, and by skilled technicians with deep knowledge of the products.

Local Service for Shorter Downtime

To ensure the best turnaround times (TAT), HBK aims after having equipment repaired in the local centers. As another method to shorten TAT, HBK offers fixed repair prices for many of the repairable products. In this way products are repaired without extra time used on investigation, quoting and order approval from the customer. 

Faster Service with Extended Warranty and HBK Assured Service Contracts

New products are delivered with a standard warranty of 2 years. It is possible to buy an extension of the warranty beyond the standard warranty – see Extended Warranty contracts.

For products that are calibrated regularly, it is further possible to extend the warranty period by signing a calibration contract. Equipment calibrated under HBK Assured contracts are covered by warranty if they are less than 10 years old.

HBK maintains repair services for discontinued products for at least 5 years from the last order date.

Part of the HBK product range is, by nature, not repairable. For those products, HBK offers trade-in to new products at discounted prices.


HBK provides a full range of installation, both remote and on-site including maintenance and repair services designed to minimize downtime, maximize the life of your equipment, and avoid unplanned repair costs.

Installations carried out by our skilled project engineers and/or application specialists ensure your system is working to specifications.

These installation services include:

  • Ensuring all components and products are delivered – the solution is complete and ready for installation
  • Installation of the solution – starting from transduces, and DAQ systems including software with database management
  • SAT – Side Acceptance Test to ensure the system is up and running and working as expected
  • Training & Knowhow transfer.

It is also possible to combine the installation with product training to ensure you continue to get the best possible value for your equipment. This know-how transfer enables you to use your solutions and products in the most efficient way to support you in your daily job. Furthermore, our application specialists / or our HBK Academy offers a set of follow-up training for many different topics to ensure you are not only able to maintain but even expand your knowledge.


HBK also provides the possibility of troubleshooting to support you once you have special requirements, questions or even problems around your system/solution. This can be done both ways, either remotely or on-site depending on the situation. This troubleshooting is done by our application specialists with a strong understanding of the solution but also the surrounding components like IT or data management. The goal is to ensure all problems/challenges are discovered and suggestions are made on how to either solve the issue or gain efficiency by improving the process/workflow/use of the system.

Troubleshooting can include:

  • Remote access (MS Teams, TeamViewer) to your PC to understand and reproduce the potential problem
  • Answering your questions about the application/solution
  • Supporting you in implementing new working procedures fulfilling updated requirements (e.g. standards,…)
  • Additional training on special topics (theory or practice)
  • Consultancy Service – guiding you through the measurement including supporting analyzing and interpreting the collected data
  • Feasibility studies to prove your requirements can be covered with the concept/solution.

Service Agreement and Maintenance-Plan Advantages

  • Maximize your productivity by enabling you to use the system solution in the most efficient way on the one site and also avoid unplanned downtime on the other side
  • Improve test quality by keeping your test system well-maintained. This ensures consistency and quality for all your tests, data, and results including following the latest relevant standards
  • Ensuring your solution remains up to date according to the latest standards by having an annual Support- and Maintenance Agreement
  • Manage operational costs by establishing a known annual spend
  • Draw on factory-trained service personnel to provide the highest level of competence in the industry thanks to extensive training and many years of hands-on experience with HBK equipment
  • Remote maintenance and support – sharing your PC screen will lead to the solution faster – we therefore use tools like MS Teams or TeamViewer.
  • Access additional operator training to keep your staff updated and ensure your equipment is used properly and safely. A wide range of training around all our solutions and products, from a theoretical and practical perspective, is offered by our Application Specialists / HBK Academy.

Naturally, maintenance and servicing for your systems can also be purchased on an “as needed” basis. Please contact your local HBK representative for details.

Recommended for You