Repair

Protect your investment with HBK repair services. From local centres to on site engineers, we deliver fast turnaround, factory approved parts, and skilled support, ensuring your transducers, instruments, DAQ, and vibration test systems stay reliable.

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Factory‑Approved Repairs with Original Parts

Every measurement counts, and HBK keeps your equipment ready when needed. Skilled technicians repair transducers, instruments, DAQ, and vibration test systems with factory approved parts. Local centres, fixed pricing, and extended warranty options reduce downtime and costs. On site support and stocked parts kits ensure systems are restored quickly, reliably, and to factory standards.

Repair for Transducers, Instruments and DAQ

As part of HBK’s service program, HBK offers onsite support on the installation and commissioning of equipment for larger projects, and regular onsite visits with calibrations and maintenance checks of equipment. Standard equipment that is easy to ship back and forth is typically sent to the local service center for repair.

Original Spare Parts by Original Manufacturer

Instruments, DAQ systems and other measurement equipment are repaired at HBK Service Centers. Products are repaired with original spare parts, and by skilled technicians with deep knowledge of the products.

Local Service for Shorter Downtime

To ensure the best turnaround times (TAT), HBK aims after having equipment repaired in the local centers. As another method to shorten TAT, HBK offers fixed repair prices for many of the repairable products. In this way products are repaired without extra time used on investigation, quoting and order approval from the customer.

Faster Service with Extended Warranty and HBK Assured Service Contracts

New products are delivered with a standard warranty of 2 years. It is possible to buy an extension of the warranty beyond the standard warranty – see Extended Warranty contracts.

For products that are calibrated regularly, it is further possible to extend the warranty period by signing a calibration contract. Equipment calibrated under HBK Assured contracts are covered by warranty if they are less than 10 years old.

HBK maintains repair services for discontinued products for at least 5 years from the last order date.

Part of the HBK product range is, by nature, not repairable. For those products, HBK offers trade-in to new products at discounted prices.

HBK Assured Service Contracts

With multi-year calibration contracts, HBK even extends the warranty of products outside the standard warranty of 2 years.

Go to HBK Assured Service Contracts page navigate_next

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Repair of Vibration Test Systems

Our highly skilled and factory-trained Field Service Engineers are ready to serve you on-site. We strive to provide the most efficient response time in the shaker industry. With Field Service Teams spanning across the globe, no one can provide the level of service you will receive from HBK.

We understand the importance of minimizing downtime. We have fully stocked Field Service Parts kits ready to ship for your repair visit. Our Armature and other large part inventory are constantly being updated to ensure high-quality parts are available in a timely fashion. Using only factory spec, factory-approved parts ensure your repair will be completed with the utmost quality.

On-site and Lab Repairs

We will gladly support you when your measurement technology needs repairing. At our facilities, experts will examine the defective components and quickly and thoroughly perform the relevant repair. Our proximity to the product developers ensures that we can also resolve difficult situations for you.

Are you uncertain if you are just experiencing an operating error or a connection error?

In such cases, please contact our technical support team before returning the device for repair.

Customers in the US can reach the support team by phone at (800) 578-4260 or by email at [email protected]. Our measurement technology experts will gladly assist you.

HBM offers you:

Fast and competent repair of your measurement technology
Resolution of difficult situations through direct interaction between our engineers and our development department
Prior consultation with our technical support team.

Materials Return Authorization

Would you like to send us one of your HBM products for repair? Then please proceed as follows:

Complete the MRA form and describe the repair work required as accurately as possible
We will respond with an MRA tracking number within 24 hours, although most requests are handles the same workday.
Please print out your confirmation email from HBM and enclose it with your shipment.

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Repair

Factory‑Approved Repairs with Original Parts

Repair for Transducers, Instruments and DAQ

Original Spare Parts by Original Manufacturer

Local Service for Shorter Downtime

Faster Service with Extended Warranty and HBK Assured Service Contracts

HBK Assured Service Contracts

Repair of Vibration Test Systems

On-site and Lab Repairs

Are you uncertain if you are just experiencing an operating error or a connection error?

HBM offers you:

Materials Return Authorization

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