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HBK provides a full range of on-site installation, maintenance and repair services designed to minimize downtime, maximize the life of your equipment, and avoid unplanned repair costs. Our field service engineers are factory trained, have access to factory engineering services, and only use the highest quality OEM parts.

Installations carried out by our field service engineers ensure your system is working to specifications.

Our VTS systems are installed and tested to the highest standards in the industry. It is also possible to combine the installation with product training to ensure you continue to get the best possible value for your equipment.

Our VTS shakers require on-site maintenance, recommended on a yearly basis. We offer a range of maintenance plans to choose from, so you can enjoy the peace of mind that comes from knowing your investment will always be operating at optimal capacity.

Repair

Our highly skilled and factory-trained Field Service Engineers are ready to serve you on-site. We strive to provide the most efficient response time in the shaker industry. With Field Service Teams spanning across the globe, no one can provide the level of service you will receive from HBK.

We understand the importance of minimizing downtime. We have fully stocked Field Service Parts kits ready to ship for your repair visit. Our Armature and other large part inventory are constantly being updated to ensure high-quality parts are available in a timely fashion. Using only factory spec, factory-approved parts ensure your repair will be completed with the utmost quality.

Installation

Our VTS systems are installed and tested to the highest standards in the industry. We will work with our end users from start to finish during the installation process. From our project management team to sales, and the onsite service installation visit, we make sure to provide our customers with the knowledge and resources they need to ensure a smooth installation process. Our uniform installation procedures guarantee your VTS system is performing to factory specs when the installation is completed.

Preventive Maintenance

Our vibration test systems will require on-site maintenance. We offer a range of maintenance plans to choose from, so you can enjoy the peace of mind that comes from knowing your investment will always be operating at optimal capacity.

Our services are designed to minimize downtime, maximize the life of your equipment, and avoid unplanned repair costs.

Service Agreement and Maintenance-Plan Advantages

 

  • Maximize your productivity by detecting issues before they become larger problems. In other words, this is the best way to avoid unplanned downtime
  • Improve test quality by keeping your test system well-maintained. This ensures consistency and quality for all your tests, data, and results
  • Increase the lifetime of your vibration test system, extend the intervals between servicing, and improve the return on your investment. A well-maintained, professionally operated vibration test system can provide decades of reliable operation
  • Manage operational costs by establishing a known annual spend while minimizing the risk of unexpected operational service costs
  • Use genuine replacement parts that are manufactured to precise tolerances and meet the original manufacturer and material specifications. Replacement with non-original parts can have a negative effect on system performance, can lead to the breakdown of more complex and costly components, and may invalidate your warranty
  • Draw on factory-trained service personnel to provide the highest level of competence in the industry thanks to extensive training and many years of hands-on experience with HBK equipment
  • Access to additional operator training to keep your staff updated and ensure your equipment is used properly and safely.

 

Naturally, maintenance and servicing for your systems can also be purchased on an “as needed” basis. Please contact your local HBK representative for details.

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