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December 5, 2018

We have updated our phone system to provide better support to our customers. This change is effective December 5, 2018, and the new number will send users directly to a dedicated engineer who can answer questions regarding the software, provide licensing support and expedite sales requests. Support Portal users can continue to log cases at https://support.hbmprenscia.com.


nCode Technical Support

Please update your records to reach nCode Technical Support (Americas) at 1-248-340-3472.

nCode Technical Support hours are Monday - Friday, 8 a.m. - 5 p.m. (Eastern Time).

Visit our Contact Us page for a complete listing of phone numbers. 

ReliaSoft Technical Support

Please continue to call 1-520-886-0410 to reach ReliaSoft Technical Support (Americas).

ReliaSoft Technical Support hours are Monday - Friday, 8 a.m. - 5 p.m. (Arizona).

Visit our Contact Us page for a complete listing of phone numbers. 

In addition to receiving help with your software, customers on active maintenance get software updates, can log cases and access knowledge base articles on the Support Portal, and receive complimentary membership to ARDC Connect. If you are unsure whether or not you have an active maintenance contract, please contact us to discuss. 

About HBK

Accelerate your product innovation with HBK solutions in virtual, physical and in-process testing.  From the electrification of mobility to the advancement of smart manufacturing, we support you throughout the entire product lifecycle, sharing your mission for a cleaner, healthier, and more productive world.