Service and support contracts

Service and support contracts give our customers privileged personal support. Brüel & Kjær provides four types of support contract

With a service and support contract, customers are entitled to privileged personal support. Brüel & Kjær provides the following contracts:

• Software and maintenance contract
• Extended warranty – hardware
• Service contract for vibration test systems
• Calibration Plus contract

The Brüel & Kjær support team is available to help you when a problem arises. A global team of skilled product specialists and application engineers backs up the support team. With a support contract, your enquiry will receive fast-track attention from our back-office staff and the technical support team.

When asking for support, always remember to have the product type number, asset/serial number (if available), use scenario, and a description of the problem you have encountered. If you have software problems, screen shots are very helpful. The support team is available on the phone during local working hours.